This privacy policy explains how James Lewis, trading as James Lewis Web Design ("we", "us", "our"), collects, uses and protects your personal data when you visit our website at james-lewis. uk or contact us about our services.
We are the data controller for the personal data we collect. If you have any questions about this policy or how we handle your data, please contact us at contact@james-lewis.uk
We may collect the following personal data when you contact us or engage our services:
- Your name
- Your email address
- Your phone number
- Your business name
- The content of WhatsApp messages, emails or other communications you send us
- Information about your project or business requirements that you share with us voluntarily
We do not collect sensitive personal data (such as health information, financial account details, or government identifiers) in the ordinary course of our business.
We collect personal data in the following ways:
- When you contact us via WhatsApp using the link on our website
- When you send us an email directly
- When you call us by phone
- When you provide information as part of an ongoing project or working relationship
We also collect non-personal, anonymised data about how visitors use our website through Google Analytics. This is explained further in Section 5.
We use your personal data for the following purposes on the following legal basis:
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymised information about how visitors use our website, including pages visited, time spent on the site, and general geographic location (country or region level only).
This data is aggregated and anonymised — it does not identify you personally. It is used solely to help us understand how our website is used and to improve it over time.
Our website may use essential cookies required for the site to function correctly. These cookies do not track you for marketing purposes and do not require your consent under UK law.
We share your data with the following third parties only where necessary to deliver our services or comply with legal obligations:
- WhatsApp (Meta Platforms Ireland Ltd) — messages sent to us via WhatsApp are processed by Meta in accordance with their privacy policy. We do not control how Meta processes this data.
- Google LLC — for Google Analytics as described in Section 5.
- Our accounting software provider — your name, business name and invoice details are stored in our accounting software for financial record-keeping purposes.
We do not sell, rent or trade your personal data to any third party. We do not share your data with any marketing companies or data brokers.
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct any inaccurate data we hold about you.
- Right to erasure — you can ask us to delete your personal data, subject to our legal obligations (for example, we are required to retain financial records for up to 6 years).
- Right to restriction — you can ask us to limit how we use your data in certain circumstances.
- Right to data portability — you can ask us to provide your data in a portable format.
- Right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.
To exercise any of these rights, please contact us at contact@james-lewis.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Your data is stored within password-protected accounts and devices. We do not store unnecessary copies of personal data.
While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to us via WhatsApp, email or other digital channels.
